Good place

Stacy was GREAT , but getting feedback on the progress and info or solution was difficult until Stacy returned from vacation. So I'm thankful she did. !!!!

Travis Rhodes and Liliana were great to deal with, and Justin Campbell in finance was fun and informative 👍🏼. We are happy new owners of a Mercedes Benz

Very happy with everything. Greeted right away. And was told what they were going to do ands that they would call when ready. They found some repairs that were needed and they were handled.

Great service. Quick and thorough. Hand car wash.

Ontario Audi always provides an exceptional experience and great service! My Q5 lease was up so I needed to turn it in by the end of the month. I had been in contact with Jon Klemper, who was able to easily walk me through the process and calm my nerves as well! I told him what I was looking for, an all black Q3, and he had exactly what I was looking for ready for me when we arrived! Working with Jack Ryan in sales and Jhovan in finance could not have gone more smoothly. We discussed our spending goals ... Read More

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Google - Nov 12, 2026

Ontario Audi always provides an exceptional experience and great service! My Q5 lease was up so I needed to turn it in by the end of the month. I had been in contact with Jon Klemper, who was able to easily walk me through the process and calm my nerves as well! I told him what I was looking for, an all black Q3, and he had exactly what I was looking for ready for me when we arrived! Working with Jack Ryan in sales and Jhovan in finance could not have gone more smoothly. We discussed our spending goals and payment needs, and they all delivered! This Q3 is my third Audi, because I love this brand, but also because I know this staff will take care of us! I highly recommend Audi Ontario!

Must give lots of kudos to Andrew. He's been awesome to work with, answering all my questions and getting the work done. And he has a sense of humor. It's been a genuine pleasure to work with him.

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Thanks Nick for finding the exact car we wanted. Straight forward pricing, and great service.

Love what they do, Raymond was awesome! Definitely ask for him

Steve McDonald's help goes a long way, thanks a lot Steve

RAUL AYALA! RAUL AYALA! RAUL AYALA! If you’re thinking about buying a car or considering trading in your current vehicle, there is one name you absolutely need to remember: Raul Ayala! I’ve dealt with many car salespeople over the years, but Raul is truly in a league of his own. He is not just an outstanding car salesman; he is someone you can genuinely trust, someone who treats you like a friend rather than just another customer. English is not my first language, and sometimes I struggle to explain exactly what I’m trying to ask. But every ... Read More

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Google - Nov 11, 2026

RAUL AYALA! RAUL AYALA! RAUL AYALA! If you’re thinking about buying a car or considering trading in your current vehicle, there is one name you absolutely need to remember: Raul Ayala! I’ve dealt with many car salespeople over the years, but Raul is truly in a league of his own. He is not just an outstanding car salesman; he is someone you can genuinely trust, someone who treats you like a friend rather than just another customer. English is not my first language, and sometimes I struggle to explain exactly what I’m trying to ask. But every single time, Raul has shown incredible patience, kindness, and professionalism. He never makes me feel uncomfortable or rushed. Instead, he takes the time to listen, understand my concerns, and answer every question thoroughly. What makes Raul truly special is that his commitment doesn’t end when you drive your new car off the lot. From the moment you purchase your vehicle to every service-related question or concern afterward, he continues to go above and beyond to help. Even when unexpected problems arise, he genuinely cares and does everything he can to find a solution. Most importantly, you never feel like you’re just a customer trying to make a purchase. You feel like you’re dealing with a friend who genuinely has your best interests at heart. He gives honest, professional advice, thinks about what is best for you, and never makes you feel that you’re on your own. In an industry where people often remember the sale but forget the customer, Raul is different. He remembers the person behind the purchase. I can honestly say that Raul is the best car salesman I’ve ever met. His professionalism is exceptional, but his kindness, patience, and genuine character are what make him unforgettable. Raul, thank you for everything you’ve done. Your patience, dedication, and willingness to help mean more than you know. People like you are the reason customers come back, but more importantly, the reason they recommend you to their family and friends. I also want to extend my heartfelt thanks to the entire team at Mercedes-Benz of Riverside. Every staff member who helped me along the way deserves my sincere appreciation. Thank you for your time, professionalism, kindness, and for everything you’ve done to make my experience such a positive one. It truly means a lot to me. If you’re looking for a car, don’t just look for a dealership. Look for Raul Ayala. You won’t just find a great car salesman. You’ll find someone you can trust and a friend for the road ahead! Five stars aren’t enough. Highly, highly recommended! ⭐⭐⭐⭐⭐

Liliana Duran was very nice and helpful. Helped get us into the car I wanted. Thank you!

I worked with Anthony Martinez in evaluating the purchase of a used Audi eTron GT. Anthony was awesome in all respects: responsive, professional and patient. There was no pressure and he was always attentive to my needs and timing issues. It was a wonderful experience and that is rarely said when purchasing a used car!

Service was excellent I will give a 100 stars to Christian Gray and Nate Burciaga they were super professional and very helpful!! I’m really happy with the service that they provided to me , I will definitely going back to Ontario to do all my car maintenance!!

We recently bought a car through Porsche Ontario and Christian Gray helped us out. We couldn’t be happier with how the process went. From the moment we walked in, Christian kept things focused, transparent, and completely free of the typical high-pressure sales tactics. Christian took the time to listen to what we were looking for, answered every question honestly, and made sure we felt comfortable with the vehicle and the numbers before moving forward. If you are looking to buy a car ask for Christian Gray — I'd recommend him in a heartbeat! Hands down he’s the Best! ... Read More

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Google - Nov 11, 2026

We recently bought a car through Porsche Ontario and Christian Gray helped us out. We couldn’t be happier with how the process went. From the moment we walked in, Christian kept things focused, transparent, and completely free of the typical high-pressure sales tactics. Christian took the time to listen to what we were looking for, answered every question honestly, and made sure we felt comfortable with the vehicle and the numbers before moving forward. If you are looking to buy a car ask for Christian Gray — I'd recommend him in a heartbeat! Hands down he’s the Best! We want to send a big Thank You to our service advisor Nate Burciaga. We had some questions and Nate took the time to look the car over and answer our questions without hesitation.

I am not usually one to write reviews or complain about businesses but Audi Riverside is a clear exception. After agreeing to lease numbers, my sales associate, Anthony, sent me a link to complete the application and move the process along. After waiting 4 hours, I had called and asked for an update - as I had not even received a notification that my credit had been ran. I was then transferred to Raymundo Lopez in finance, who promised me he'd get started right away. After completing everything, he said he would get back to me with next steps. I ... Read More

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DealerRater - Nov 10, 2026

I am not usually one to write reviews or complain about businesses but Audi Riverside is a clear exception. After agreeing to lease numbers, my sales associate, Anthony, sent me a link to complete the application and move the process along. After waiting 4 hours, I had called and asked for an update - as I had not even received a notification that my credit had been ran. I was then transferred to Raymundo Lopez in finance, who promised me he'd get started right away. After completing everything, he said he would get back to me with next steps. I then asked for an ETA on delivery (this is something Audi Riverside advertises on new and used cars, and part of the reason I would be buying from them despite living in LA) Raymundo then changed his tune. He began to get rude and aggravated that I would be opting for delivery (despite it being advertised online, and that I already went over this with my salesperson) When I pointed this out, how their website says says they make the process "easy." he told me he was refusing to do business with me and hung up. Since Finance Manager's like Raymundo have the reputation for wanting to have somebody in their office for hours on end to upsell them on overpriced service contracts (not that we even got to that point) he viewed me opting for their dealers delivery service as taking that opportunity away from him. What frustrates me most is that they had already run my credit by the time they refused to sell me the car. I followed their instructions to a T, completed everything they asked, and even agreed to come in when Raymundo made it seem like so much of a problem. All I did was ask about a service they advertise. I attempted to get in touch with John, the General Manager - but it seems as if their staff is trained to stop a customer from getting in touch with him. Audi Riverside is the textbook definition of what is wrong with the automotive industry. Spend your money with competent people who deserve it.

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I had a great experience working with Jon at Audi Ontario! He made the entire process of trading in my previous car and getting into my new Q5 so easy and seamless. He was professional, knowledgeable, and incredibly helpful throughout the entire process. He made sure everything went smoothly from start to finish. I really appreciate his excellent customer service and would highly recommend working with Jon if you’re looking for a new Audi!

Joshua Rice Awesome !!! The best clone him!!!! 🌟🌟🌟🌟🌟🌟

Service sucks I took my sister's car and they didn't do anything and we ended up paying 300 dollars for the service we don't ask and the car still bad I'm not recommending them not even to buy a car those hybrid car it's bad I really had bad experience with the service we trying to trade that car for a Toyota or Honda those cars last forever

The staff was pretty dismissive. I called twice in one day, and NOBODY returned my call. I just went the next day as a walk in.

I purchased two cars this year, the experience was great. The service experience was excellent as well

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Nick is the freaking man! Best experience ever super easy to deal with and real transparent! I’ll definitely be coming back and recommend all my family and friends to him! Go see Nick

Outstanding service from Jason Cai. Enjoying my Cayenne now

Super easy and fast process, Travis was very helpful and cool to work with. Hae made the deal happen super glad I made the drive here to have such an easy seamless transaction

I called for front brake pads, rotors and hardware for my 2023 Audi Q3 and their quote compared to other dealers was ridiculous!! I was able to ship the same quoted parts from another Audi dealer a state away and saved $300 dollars including shipping costs!! What a rip off. I will never trust Audi Ontario to be fair or reasonably priced.

Recently found a car online that was exactly what I’ve been looking for. I received a quick response and was able to handle most of the process over text with the sales woman Veronica. I went down to Audi Ontario to check the car out and, due in part to Veronica, made a purchase. I can’t say enough about Veronica or the rest of the people I dealt with at Audi Ontario, everyone was helpful, informative and not pushy at all. Great atmosphere and even had a spot for my kids to watch TV and eat snacks while ... Read More

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Google - Nov 7, 2026

Recently found a car online that was exactly what I’ve been looking for. I received a quick response and was able to handle most of the process over text with the sales woman Veronica. I went down to Audi Ontario to check the car out and, due in part to Veronica, made a purchase. I can’t say enough about Veronica or the rest of the people I dealt with at Audi Ontario, everyone was helpful, informative and not pushy at all. Great atmosphere and even had a spot for my kids to watch TV and eat snacks while we did paperwork. Highly recommend.

I recently bought my Audi A8 from Mitch and Edgar, the twins at Audi Riverside, and I was impressed by how professional and courteous they were from start to finish. Both took the time to answer my questions and made me feel comfortable throughout the entire process. Thanks, Mitch and Edgar, for making it such a great experience. If you’re shopping for your first Audi or your next one, I highly recommend asking for these two!

Disappointed. My husband made an urgent call with the hope of purchasing tires before the end of day. Now it’s the weekend and I’m carless. When it was a simple question we had if tire was available before end of day or early tomorrow.

Five stars all the way for Service Manager Mark Interlicchia at Walter's Mercedes-Benz of Riverside! I brought in my Certified Pre-Owned (CPO) vehicle because the check engine light was on and the moon roof sunshade was faulty. Unfortunately, the first service advisor I worked with claimed they couldn't replicate the issues and didn't fix them. I decided to escalate the situation and reported it directly to Mark. What a difference true leadership makes! Mark listened to my concerns, took the issues seriously, and took complete ownership of the situation. Within a week, he had my vehicle thoroughly ... Read More

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Google - Nov 7, 2026

Five stars all the way for Service Manager Mark Interlicchia at Walter's Mercedes-Benz of Riverside! I brought in my Certified Pre-Owned (CPO) vehicle because the check engine light was on and the moon roof sunshade was faulty. Unfortunately, the first service advisor I worked with claimed they couldn't replicate the issues and didn't fix them. I decided to escalate the situation and reported it directly to Mark. What a difference true leadership makes! Mark listened to my concerns, took the issues seriously, and took complete ownership of the situation. Within a week, he had my vehicle thoroughly diagnosed and perfectly repaired—replacing the faulty thermostat assembly and fixing the sunshade. I am incredibly grateful for Mark’s professionalism, accountability, and dedication to CPO quality. If you want your luxury vehicle handled with the care it deserves, look for Mark Interlicchia! I also want to give a special shout-out to the technician, J. Perez, who worked on my truck. He did an outstanding job, but what really stood out to me was the card he left inside, which read, 'Allowing us to work on your vehicle is a true privilege.' That level of care and pride in his work is rare and deeply appreciated. Thank you, J. Perez, for the fantastic service and for making me feel like a valued customer.

⭐⭐⭐⭐⭐ Buying a 911 is special—and Jason Cai at Porsche Riverside made the entire experience just as exceptional as the car! Jason was friendly, patient, proactive, and incredibly knowledgeable. From start to finish, he was attentive to every detail, took the time to answer my questions, and followed through with genuine care. His professionalism and positive attitude made the whole process smooth, straightforward, and surprisingly quick. I truly appreciated how much he respected my time while making sure I felt comfortable and informed every step of the way. Thank you, Jason, for such a wonderful experience! If you’re looking to ... Read More

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Google - Nov 7, 2026

⭐⭐⭐⭐⭐ Buying a 911 is special—and Jason Cai at Porsche Riverside made the entire experience just as exceptional as the car! Jason was friendly, patient, proactive, and incredibly knowledgeable. From start to finish, he was attentive to every detail, took the time to answer my questions, and followed through with genuine care. His professionalism and positive attitude made the whole process smooth, straightforward, and surprisingly quick. I truly appreciated how much he respected my time while making sure I felt comfortable and informed every step of the way. Thank you, Jason, for such a wonderful experience! If you’re looking to buy a Porsche, I highly recommend Porsche Riverside—and be sure to ask for Jason Cai. He’s a pleasure to work with!

We have a wonderful time with Jason today, very professional! Very efficient with delivery and paperworks! I recommend looking for Jason for any Porsche purchase!

Our sale associate, Travis was an excellent sale person, he was very attentive and extremely knowledgeable about cars, we are highly recommended him

I, like many people, always dreamed of owning an 911. This year, I decided to try and make it happen. I stumbled on my exact spec getting delivered to this dealership by honest chance. They reached out to me at 9pm, and by 11am the next day we had the deal done. Raymond is the absolute MAN. No funny business, no trying to sell me stuff I didn't need, just incredible customer service and doing whatever possible to make it happen. I took delivery today and i swear the 12 year old kid in me is so proud. I don't ... Read More

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Google - Nov 6, 2026

I, like many people, always dreamed of owning an 911. This year, I decided to try and make it happen. I stumbled on my exact spec getting delivered to this dealership by honest chance. They reached out to me at 9pm, and by 11am the next day we had the deal done. Raymond is the absolute MAN. No funny business, no trying to sell me stuff I didn't need, just incredible customer service and doing whatever possible to make it happen. I took delivery today and i swear the 12 year old kid in me is so proud. I don't care where you live, buy your car here and ask for Raymond. Also, shout out to Andy, the finance process was so simple and he did not try and push a single thing on me, like every other dealership does! THANK YOU! You have a lifetime customer.

Mr. Rocha provides excellent service to customers. He was professional, knowledgeable and able to listen to concerns. His answers were correct and respectful demeanor. Audi of Riverside has a very special front desk professional for the Audi Q5 mechanic services. Thanks

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Was a wonderful experience! Went in to buy my wife a Benz and Christian handled everything so smoothly and in a timley manner would definitely go back and recommend this dealership!

I had an excellent experience with this dealership! Peter and the staff was professional, friendly, and attentive throughout the entire process. The customer service was outstanding, and everyone went above and beyond to make sure everything was handled smoothly. I truly appreciated their honesty, attention to detail, and willingness to help. It’s refreshing to receive such great service and feel valued as a customer. I highly recommend this dealership to anyone looking for a positive, stress-free experience. Thank you to Peter and the entire team for making it such a great experience!

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DANIEL….. that’s the name you need to know! He is so awesome and helpful 5/5 hands down

I had a really great experience leasing a car from Riverside! From start to finish, the whole team was very responsive, patient, and put together a deal I couldn't say no to. They kept me updated every step of the way, answered all my questions, and made the entire process feel smooth and straightforward. A huge shoutout to Ash, easily one of the best people I’ve worked with. She was super quick to respond, communicative, and completely transparent with the numbers from day one. There was zero pressure at any point, and she made sure I was comfortable ... Read More

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Google - Nov 5, 2026

I had a really great experience leasing a car from Riverside! From start to finish, the whole team was very responsive, patient, and put together a deal I couldn't say no to. They kept me updated every step of the way, answered all my questions, and made the entire process feel smooth and straightforward. A huge shoutout to Ash, easily one of the best people I’ve worked with. She was super quick to respond, communicative, and completely transparent with the numbers from day one. There was zero pressure at any point, and she made sure I was comfortable with every single detail before moving forward. If you are looking to get a car, I'd definitely recommend going to Riverside and make sure you ask for Ash!

Great service

Terrible experience with service advisor Robert at Porsche Ontario. Dude had a bad attitude the whole time, never smiled, and acted like I was bothering him just by being there. Seriously, if you hate dealing with customers that much, why work in customer service? Definitely not what I expected from Porsche.

I was serviced by my wonderful Advisor, Diana Perez. She really listens and advocates for her clients. I'm always TEAM PEREZ!!!!

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⭐⭐⭐⭐⭐ 5-Star Review – Walter's Mercedes-Benz of Riverside I had a great experience with Morris and Colin at Walter's Mercedes-Benz of Riverside! Both provided outstanding customer service and are genuinely some of the nicest people you'll ever meet. They were friendly, professional, and made the entire experience enjoyable. They will make you feel at home. Colin definitely knows his Mercedes-Benz vehicles inside and out! His knowledge and expertise really stood out. Morris was equally amazing and made sure we were taken care of. If you're looking to purchase a Mercedes-Benz, I highly recommend asking for Morris and Colin. ... Read More

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Google - Nov 4, 2026

⭐⭐⭐⭐⭐ 5-Star Review – Walter's Mercedes-Benz of Riverside I had a great experience with Morris and Colin at Walter's Mercedes-Benz of Riverside! Both provided outstanding customer service and are genuinely some of the nicest people you'll ever meet. They were friendly, professional, and made the entire experience enjoyable. They will make you feel at home. Colin definitely knows his Mercedes-Benz vehicles inside and out! His knowledge and expertise really stood out. Morris was equally amazing and made sure we were taken care of. If you're looking to purchase a Mercedes-Benz, I highly recommend asking for Morris and Colin. These two are awesome and truly know how to treat their customers. Thank you both for the excellent service! You guys deserve more than five stars!

Travis Rohdes is the best!

Daniel helped me with a test drive of two models from the same series. I really appreciate the considerable time he spent with me going over as much detail as I could throw at him. If I end up picking up the car, it will be in part because of his talent as a sales rep.

Helpful and take time to show and explain

Ash was the greatest Eveptional

I dropped off my car to get the 40,000 service that was coming up. Stacie, a service tech at the office was very friendly and professional. Stacie made sure I had an Uber to take me home. I was happy to get my car in time and to get into a clean car which they had washed. Thank you.,

Although it was a long process, Justin, the Customer Service person, saw to it that I was comfortable and had refreshments.

Great service as always from Luis Torres

The Dealership is amazing. Manny my salesman went above and beyond, you are in perfect hands with him. I very rarely write reviews but their process and professionalism and knowledge are amazing!!!

I had a great experience purchasing my new car, thanks to Manny! He made the entire process smooth, easy, and stress-free. He was professional, helpful, and patient throughout the process, making sure everything went smoothly from start to finish. I really appreciate his excellent customer service and would highly recommend Manny to anyone looking to purchase a car. Thank you again, Manny!

Extremely Disappointing Experience. This Dealership Has Really Gone Downhill. We’ve been Audi customers for years, and it’s incredibly disappointing to see how much this dealership has declined since we first purchased our vehicle. We own a 2020 Audi Q3, and within the first year, we experienced fuel pump issues that required repairs. Since then, we’ve repeatedly informed our service advisor that the vehicle would randomly shake, stall, and sometimes completely shut off. Every time we brought it in for service, we were told nothing could be done unless the check engine light was on. Fast forward to October 30, 2026, ... Read More

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Google - Oct 30, 2026

Extremely Disappointing Experience. This Dealership Has Really Gone Downhill. We’ve been Audi customers for years, and it’s incredibly disappointing to see how much this dealership has declined since we first purchased our vehicle. We own a 2020 Audi Q3, and within the first year, we experienced fuel pump issues that required repairs. Since then, we’ve repeatedly informed our service advisor that the vehicle would randomly shake, stall, and sometimes completely shut off. Every time we brought it in for service, we were told nothing could be done unless the check engine light was on. Fast forward to October 30, 2026, and we’re experiencing the exact same problem, only significantly worse. The vehicle now shakes aggressively, shuts off while stopped, and struggles to restart. This is especially concerning when driving with our family. What’s even more frustrating is that after researching the issue, I discovered that Audi has issued technical service bulletins addressing related fuel system and engine performance concerns. Yet despite years of reporting these symptoms, nobody at this dealership has seemed interested in investigating whether any documented issues might apply to our vehicle. We scheduled another appointment today, hoping someone would finally take our concerns seriously. Instead, we were told we’d have to pay another diagnostic fee. The staff was rude, short, and incredibly dismissive. There was no genuine interest in understanding our history or acknowledging that we’ve been reporting the same problem for years. We were simply told it wasn’t covered, and that was essentially the end of the conversation. Unfortunately, this isn’t our first disappointing experience. We previously purchased four brand new tires through this dealership, only to experience ongoing issues with the tires losing air. We eventually had to visit another tire shop to address the problem. Beyond the mechanical issues, the overall customer service has noticeably deteriorated. When you walk in, employees seem to avoid eye contact, almost as if they’re hoping someone else will assist you. There’s very little attentiveness, initiative, or genuine interest in helping customers. It’s a completely different atmosphere from when we originally purchased our Audi. What’s especially disappointing is that we were actually considering purchasing another vehicle this weekend. After today’s experience, we’ve decided we will not be purchasing another Audi, and certainly not from this dealership. I understand vehicles have mechanical issues, repairs aren’t always covered, and diagnostic fees are sometimes necessary. That’s not the problem. The problem is the repeated dismissal of legitimate concerns, the lack of accountability, and the way customers are treated when they need help. For a luxury brand like Audi, the ownership experience should extend well beyond the initial sale. Customers should feel just as valued when returning for service as they did when purchasing their vehicle. It’s unfortunate to see a dealership that once earned our trust decline to this level. You’ve not only lost our confidence in your service department, but you’ve also lost our future business.

Terrible decision should have used a shop that works on this brand the dealership has no idea what they are doing and over charge and car is in the same shape you took it in never taking my car here again or dealer for that matter

Buyer beware, I was added so many things to my sales contract we never agreed on. The finance person will "read" thru every page and have you sign on an iPad leaving him room for adding all the things you said NO to. The day was extremely hot and they had no water bottles/fountains. Seller said he'd go buy us some since my special needs son kept asking for it and it never came. When I realized the things that were added to my sale contract, I emailed the manager a couple times until he finally ... Read More

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Google - Oct 28, 2026

Buyer beware, I was added so many things to my sales contract we never agreed on. The finance person will "read" thru every page and have you sign on an iPad leaving him room for adding all the things you said NO to. The day was extremely hot and they had no water bottles/fountains. Seller said he'd go buy us some since my special needs son kept asking for it and it never came. When I realized the things that were added to my sale contract, I emailed the manager a couple times until he finally said they'd put the amount back to my loan, and once that money was put in, I sold the vehicle- it sucked anyway...

I recently contacted Walter's Audi in Riverside to get pricing on an oil filter and air filter for my 2018 Audi S4, and I was honestly shocked by how much higher their prices were compared to other authorized Audi dealerships. I contacted several other Audi dealerships in Southern California, including Audi Mission Viejo, Audi Temecula, and Audi Fletcher Jones, and found significantly more competitive pricing on these same basic maintenance parts. Audi Mission Viejo Oil filter $26 each Air Filter $56.93 each Audi Temecula Oil filter $16.24 each Air filter $42.16 each Audi Fletcher Jones Oil filter $21.11 each Air filter $55.81 each AUDI RIVERSIDE Oil ... Read More

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Google - Oct 27, 2026

I recently contacted Walter's Audi in Riverside to get pricing on an oil filter and air filter for my 2018 Audi S4, and I was honestly shocked by how much higher their prices were compared to other authorized Audi dealerships. I contacted several other Audi dealerships in Southern California, including Audi Mission Viejo, Audi Temecula, and Audi Fletcher Jones, and found significantly more competitive pricing on these same basic maintenance parts. Audi Mission Viejo Oil filter $26 each Air Filter $56.93 each Audi Temecula Oil filter $16.24 each Air filter $42.16 each Audi Fletcher Jones Oil filter $21.11 each Air filter $55.81 each AUDI RIVERSIDE Oil filter $28.42 each Air filter $71.67 each Really Audi Riverside, $71.67 each for an air filter?!!!! I understand that dealerships are independently operated and pricing can vary, but there comes a point where the price differences become difficult to justify. We're talking about basic oil and air filters, not complicated repairs or specialized services. As an Audi owner, I would expect a dealership like Walter's Audi to offer reasonably competitive pricing, especially when other authorized Audi dealerships in the same region are selling these parts for considerably less. My advice to other Audi owners is simple: Shop around and compare prices before purchasing parts from Walter's Audi Riverside. You may be surprised by how much money you can save simply by calling another Audi dealership. Very disappointing, especially from a dealership serving the Riverside community.

Walters Mercedes is always organized, courteous, quick and knowledgeable! Justin is my Service Representative and he is AWESOME, COURTEOUS, KNOWLEDGEABLE he always keeps me informed of my service & he goes ABOVE & BEYOND!!

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Great experience working with Henry to have my vehicle serviced. Could not believe how quickly the paperwork was processed and I was in my complimentary loaner vehicle and on my way. What seemed like minutes! I also had the opportunity to speak with Dan Tow, the service manager, and it's very obvious that he is customer service-oriented and takes great pride in the dealership's level of service provided. I will definitely return for future service on my vehicle.

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unplugged my dash cam, offered a loaner to later be denied due to age ( after arrival ), poor customer service by service advisors, kept trying to buy my car?

I used to consider this my go-to dealership, but after my experience this past weekend, I will be taking my business elsewhere. I initially went in to get four new tires. Because they had always done great work in the past, I trusted them completely. However, after waiting for five hours, I was finally told my car was ready. Within less than a mile of driving away, a sensor light came on. I immediately drove back and waited another two hours. When the service representative, Kristen, realized they couldn't fix it right away, she offered me a loaner vehicle. ... Read More

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Google - Oct 21, 2026

I used to consider this my go-to dealership, but after my experience this past weekend, I will be taking my business elsewhere. I initially went in to get four new tires. Because they had always done great work in the past, I trusted them completely. However, after waiting for five hours, I was finally told my car was ready. Within less than a mile of driving away, a sensor light came on. I immediately drove back and waited another two hours. When the service representative, Kristen, realized they couldn't fix it right away, she offered me a loaner vehicle. Unfortunately, the loaner vehicle broke down as well. It flashed an electrical malfunction warning and stalled on me three separate times. On Monday morning at 7:30 AM, I called to speak with a manager. A representative named Victoria told me someone would call me back as soon as possible. Over the course of the day, I made a total of six follow-up calls trying to reach the manager, Jeremy, but I was completely ignored. After my final attempt, I received a call from Veronica stating that my personal car was ready. I asked her who was going to retrieve the broken-down loaner car, but I didn't get an answer. I called back again, and Kyle told me that I had to contact roadside assistance myself to handle the tow. I don't understand why no one could have told me that earlier in the morning. When I arrived at the dealership to pick up my car, an employee came out and told me I couldn't leave with my vehicle because I hadn’t returned the loaner. I explained to her that the loaner was currently on a tow truck, but the driver was stuck in traffic on the Cajon Pass. She then informed me that I was being placed on a "do not loan" list, to which I replied that it wouldn't matter because I am never coming back. It is completely unacceptable to have a manager who refuses to return a call. It takes less than two minutes to call a customer back and find out what happened. Jeremy’s decision to ignore my calls reflects incredibly poorly on this service department's professionalism and leadership.

I visited atleast many car dealerships in past 15 years including 6 Audi dealers in the socal area. I can say Audi Ontario is the most unprofessional dealer that I have ever encountered. They initially agreed for 3 years of lease and credit check also happened. Then they were trying to trick me to sign a 4 year lease. BEWARE

If I could give this place 0 stars I would. Completely unprofessional atmosphere and money hungry soulless individuals. They had a car in their inventory and I spoke to a sale representative that told me the car is not ready to be looked at. That same night, the website refreshes and the car is no longer available. I call and speak to them and they told me they sold it to wholesale. They do NOT care about their customers. Do not waste your time.

Overall just a bad experience with a certain sales representative named Javier. I called to inquire about a CPO vehicle they had for sale and was unfortunately connected with Javier. I specifically told Javier that I wanted a clean CARFAX vehicle and he assured me that the vehicle had a clean carfax before I would drive an hour from LA to check the vehicle. When I arrived I found out the vehicle had damage to the vehicle which I was not interested in. This is also my mistake for trusting a sleazy salesman instead of checking. Continuing on to speaking ... Read More

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Google - Oct 11, 2026

Overall just a bad experience with a certain sales representative named Javier. I called to inquire about a CPO vehicle they had for sale and was unfortunately connected with Javier. I specifically told Javier that I wanted a clean CARFAX vehicle and he assured me that the vehicle had a clean carfax before I would drive an hour from LA to check the vehicle. When I arrived I found out the vehicle had damage to the vehicle which I was not interested in. This is also my mistake for trusting a sleazy salesman instead of checking. Continuing on to speaking with Javier I asked what can you do on the car for price. He responded with "Porsche customers are well off and do not negotiate when they come to purchase a vehicle, they just pay sticker price". Idk how Javier knows my financial status or acts like he owns the dealership. Maybe he just racially profiled me and decided I am not able to purchase a car from Porsche or can't afford it. For anyone who does not negotiate that's your problem. I'm not the one to pay for something like a car without negotiating. If you are not willing to work on a price that's fine, that is not the issue, the issue is that being rude and disrespectful to a customer for no reason and throwing hidden jabs at customers is not good customer service and disgusting/disrespectful behavior. Overall a very rude person and a liar for wasting my time. Transparency is not that hard and Javier wasted 3hrs of my time. If you value your time I would NOT recommend coming here or at least avoiding Javier at riverside porsche because Javier may profile you on whatever prejudice he harbors and decide what you can and can't afford whatever vehicle you are interested in. Make sure to check carfaxes before shopping here as they sell many used vehicles with damage reported on carfax. I asked him what was the damage he said minor damage like a dent or a scratch. That was a lie as well. The entire sunroof had been replaced and multiple damage sites to the vehicle. Javier is a a certified liar 100%.

I am leasing a C 63. The brakes have squeaked since the day I received delivery on the car. The sensors suck we are in California where you can’t go 2 feet without there being a crack or a pothole and the sensors go off like you’re about to get in head on collision. It’s quite annoying, but I guess you get used to it. And good luck asking for help on any of these things, it ain’t happening.

I honestly can’t say enough good things about my experience with Christian! From the moment I walked in, he was friendly, professional, knowledgeable, and genuinely cared about helping me find the right vehicle. He made the entire process easy and stress-free without ever making me feel pressured. Christian went above and beyond to answer all my questions, explain everything clearly, and make sure I was comfortable with every part of the deal. You can tell he takes pride in what he does and actually cares about his customers—not just making a sale. If you’re looking for a ... Read More

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DealerRater - Oct 8, 2026

I honestly can’t say enough good things about my experience with Christian! From the moment I walked in, he was friendly, professional, knowledgeable, and genuinely cared about helping me find the right vehicle. He made the entire process easy and stress-free without ever making me feel pressured. Christian went above and beyond to answer all my questions, explain everything clearly, and make sure I was comfortable with every part of the deal. You can tell he takes pride in what he does and actually cares about his customers—not just making a sale. If you’re looking for a great car-buying experience, ask for Christian! I would absolutely recommend him to friends, family, and anyone looking for a vehicle. He’s the kind of salesperson that makes you want to come back when it’s time for your next car. 5 stars all the way! Christian is the man! ⭐⭐⭐⭐⭐

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This dealership will sell you a lemon and watch your car slowly die everytime you take it in for service, then tell you there's nothing they can do about it.

Not happy with customer service! My car was in the shop for a separated battery issue on my Audi Q5 for over 40 days. They break promises here. Because of the battery issues on the hybrid, I will not be purchasing another Audi. General manager did not keep promises as well.

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If you are looking for an engaging sales person and someone who will assist with you needs , go to Jon Klempner

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Lenard and Nolan were excellent to work with. They made the entire leasing process smooth, easy, and stress-free. Both were professional, knowledgeable, responsive, and transparent throughout the deal. They took the time to answer every question and made sure everything was handled correctly from start to finish. Great experience at Audi Riverside — I would absolutely recommend working with Lenard and Nolan!

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They had good pricing and that was where everything good about the dealership stopped. We drove in from a neighboring state with everything pre-approved, negotiated and hoping things would be nice and easy. I’ve purchased from out of state before and normally can get in and out in less than a hour. The whole process took over 8 hours because the employee misprinted our paperwork 3 times. They (The dealer and/or the third party company they use) completely mishandled the registration and plate transfer which we made them well aware of before our drive in. In fact, one of the ... Read More

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Google - Sep 23, 2026

They had good pricing and that was where everything good about the dealership stopped. We drove in from a neighboring state with everything pre-approved, negotiated and hoping things would be nice and easy. I’ve purchased from out of state before and normally can get in and out in less than a hour. The whole process took over 8 hours because the employee misprinted our paperwork 3 times. They (The dealer and/or the third party company they use) completely mishandled the registration and plate transfer which we made them well aware of before our drive in. In fact, one of the employees even tried to steal our vanity plate from our trade in. When trying to resolve the issues with their compliance department, they admitted that they broke standard operating protocol for out of state purchases for the registration process. For a final cherry on top, we also didn’t receive our gift shop items as promised. This is our fifth Porsche and never had a negative experience like this.

Back on June 30, 2026 I had my 2022 Audi A5 towed to Audi of Ontario to find out what was wrong with my car it went into safe mode. After 4 weeks of having the car I was told it was misfiring we went through my warranty for the car had that fixed and other things that needed to be repaired. Received my car back first day of driving after a month of not having my car it was not driving the same way it was driving in low gear called back service told them what was going on I took my car ... Read More

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Google - Sep 17, 2026

Back on June 30, 2026 I had my 2022 Audi A5 towed to Audi of Ontario to find out what was wrong with my car it went into safe mode. After 4 weeks of having the car I was told it was misfiring we went through my warranty for the car had that fixed and other things that needed to be repaired. Received my car back first day of driving after a month of not having my car it was not driving the same way it was driving in low gear called back service told them what was going on I took my car back the next day. After running a diagnostic they found a few things that need adjusting or to be replaced pick up my car 2 weeks later. Driving my car home it is still driving in low gear called service dept told them what is going on about my car driving in low gear. They had me take my car back the following Tuesday to test drive my car with a Technician Supervisor so I went during my lunch all that was told to me was they need to get another car same as mine to do a comparison of how the car drives. I stated if my car drove like this when I purchased it I would never had bought the car and besides my car was not driving this way when I brought it in. Then a few days later they had me take my car back in so the can do another diagnostic so here we are another month gone by and I find out metal shavings in my motor and there dented parts according to the video they sent me from when they had someone come and do an inspection. Find out I need to replace my motor. But I had been telling them my car was not running properly they kept telling the tested it and it is fine when in fact no it is not fine and they kept giving me my car back which in the process caused more damage to my. I asked how did metal shavings get into my car it could have happened from prior repair which was the one that just was done with the misfire of my car. Or something grinding in the motor. Honestly I would have felt that while I was driving my car I would have noticed something wrong on how my car was driving. And now they want to just drop the ball and say they tried to help me but they did not if I was saying all along my car was not driving properly and you kept giving it back for me to drive when I knew it was not fixed and something was wrong. I am very disappointed because I said How was Audi going to help me since they kept giving me the car back saying it is fine it is fixed when it was not fixed and it was not fine.

Paid for delivery, drove 400 miles instead, and left unregistered for a month. So, I recently bought a 2023 Audi E Tron GT from Audi Riverside. I absolutely love the car. The dealership… That’s a whole different story… Here is my “luxurious” experience with this “luxury” car dealership. Bottom Line Up Front: Do not rely on Audi Riverside's delivery guarantees or administrative follow-through. Despite securing my own financing, paying for delivery, and receiving over a dozen assurances of a seamless two-week delivery window, the dealership completely failed to deliver my vehicle. My wife and I had to drive a combined 400 ... Read More

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Google - Sep 15, 2026

Paid for delivery, drove 400 miles instead, and left unregistered for a month. So, I recently bought a 2023 Audi E Tron GT from Audi Riverside. I absolutely love the car. The dealership… That’s a whole different story… Here is my “luxurious” experience with this “luxury” car dealership. Bottom Line Up Front: Do not rely on Audi Riverside's delivery guarantees or administrative follow-through. Despite securing my own financing, paying for delivery, and receiving over a dozen assurances of a seamless two-week delivery window, the dealership completely failed to deliver my vehicle. My wife and I had to drive a combined 400 miles to retrieve the car ourselves. To make matters worse, they neglected to file the registration paperwork, leaving the car unregistered for an entire month, and I had to call them several times, to prompt them to do their job. The Delivery Failure: I negotiated this purchase using my own financing and paid explicitly for vehicle delivery. I was assured more than twelve separate times by staff that the vehicle would arrive within a strict two-week window so that I would not have to miss work. They missed this window entirely. Because of their broken promises, my wife and I had to take time out of our schedules and drive a combined 400 miles just to collect the vehicle we had already paid to have brought to us. The dealership gave me the runaround during this entire process. After leaving the car sitting on their lot for several days, they eventually gave it to a shipping company but didn’t know what company actually had it. Days later, they made contact with the shipping company but couldn’t provide an actual delivery timeline. Then they told me that the car would be delivered out of the originally promised timeline because the delivery driver’s truck conveniently broke down in front of his house, which was completely untrue. So, other than losing money by taking unplanned time off of work, hoping the car would eventually show up, we had no real options besides going to get it ourselves. The Registration Negligence: Despite paying for my registration upfront, the car sat unregistered for a full month. The dealership simply forgot about the paperwork and failed to file a key document. It was only registered after I initiated contact to find out why the registration was delayed. I got the run around for several days on this issue as well. Initially, they couldn’t tell me what document was missing, just that they had gotten part way through the process and just decided not to finish it. Then they told me that it was the state’s problem, and that it was out of their hands… THEN they told me that a form needed to be notarized, and that a notary would come to my house with the necessary paperwork. It’s probably pretty obvious at this point that a notary never showed up. Eventually, I was able to get ahold of the paperwork and have it notarized myself at my expense, so that they could finally complete the registration process. During this time, I also got to make the first payment on a car that I still couldn’t legally drive… It is clear that once they secured the sale, all communication, organization, and customer care ceased completely. Verdict: This was a highly frustrating experience marked by broken commitments, poor communication, and administrative incompetence. If you expect reliable logistics and professional post-sale support, look elsewhere. It appears as though the only thing Audi Riverside can do efficiently is take your money.

Can’t put a proposal together for over two weeks. Horrible sales department experience, poor communication, poor product knowledge, chaotic customer approach.

I bought a 2025 audi q5 with only 3500 miles i had nothing but problems with the vehicle and it's been in the shop two times. Never buy car from them. The sales manager Keving wasn't helpful atall, also the salesman was rushed me to purchase the car that I'm not happy with it. The worst experience that I have with this dealership and never buy car from them, worst service I received from them.

Not terribly motivated to sell cars. Went here to check out some EVs and the guy was fairly uninterested. Was looking to test drive a Macan and see if it was right for me but was told to come back some other time to test drive a used version of a higher trim instead of the 4. Will try another dealership.

I purchased a certified 2022 GT4 from Porsche Ontario in July 2026. The purchase process and paperwork process was seamless. The car arrived in late July. Less than 100 miles later it threw a warning light. The diagnosis is a bad clutch. The shop also identified a bad battery. I reached out to my sales person and got this response: “Sorry to hear you are having issues on the GT4. Part of the CPO certification process is testing proper functionality on the clutch and there is a battery test as well. I know sometimes service departments will recommend services as a recommendation and ... Read More

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Google - Sep 3, 2026

I purchased a certified 2022 GT4 from Porsche Ontario in July 2026. The purchase process and paperwork process was seamless. The car arrived in late July. Less than 100 miles later it threw a warning light. The diagnosis is a bad clutch. The shop also identified a bad battery. I reached out to my sales person and got this response: “Sorry to hear you are having issues on the GT4. Part of the CPO certification process is testing proper functionality on the clutch and there is a battery test as well. I know sometimes service departments will recommend services as a recommendation and not necessarily as a needed service. I'm not saying that the case here but the car did pass inspection a month ago and was purchased by you right after.” I should have done a PPI. But the certification process should have identified both these issues. The dealer has offered no further assistance. The clutch and battery are wear items not covered by the warranty. A photo of the clutch shows it is down to the rivets, and there was heat spotting on the pressure plate. Again, the car was delivered to me with the clutch in this condition. While the dealer has reached out to me, they maintain that there were no problems with the car and have offered no assistance.

Unfortunately, my experience with this Mercedes-Benz dealership was extremely disappointing. I ordered several parts and was originally told they would arrive within one month. However, I ended up waiting for more than two months with no clear updates. Every time I contacted the dealership, I was told the parts would arrive “today or tomorrow,” but those promises were never kept. During my most recent call, the employee I spoke with was very rude and unprofessional. I expected much better customer service from a Mercedes-Benz dealership, especially when it comes to communication, respecting customers, and honoring promised timelines. Unfortunately, this experience ... Read More

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Google - Aug 30, 2026

Unfortunately, my experience with this Mercedes-Benz dealership was extremely disappointing. I ordered several parts and was originally told they would arrive within one month. However, I ended up waiting for more than two months with no clear updates. Every time I contacted the dealership, I was told the parts would arrive “today or tomorrow,” but those promises were never kept. During my most recent call, the employee I spoke with was very rude and unprofessional. I expected much better customer service from a Mercedes-Benz dealership, especially when it comes to communication, respecting customers, and honoring promised timelines. Unfortunately, this experience did not meet those expectations, and I would not recommend ordering parts from this dealership.👎🏻

I would not buy from this dealer again. They do not have customer service people or technology people who follow up with the customers to help them understand how to use the vehicle, all the features, to answer any questions regarding the vehicle, to make sure that the customer understands the features of the app. There’s zero follow up. One time we scheduled a zoom call to go over the car features, and this person did not answer at the scheduled appointment time. They never got back to us. When Audi is trying to build brand loyalty like other ... Read More

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Google - Aug 30, 2026

I would not buy from this dealer again. They do not have customer service people or technology people who follow up with the customers to help them understand how to use the vehicle, all the features, to answer any questions regarding the vehicle, to make sure that the customer understands the features of the app. There’s zero follow up. One time we scheduled a zoom call to go over the car features, and this person did not answer at the scheduled appointment time. They never got back to us. When Audi is trying to build brand loyalty like other brands, they need to step up their service. We have purchased cars from Porsche, Lamborghini, Mercedes, BMW. All the other brands and dealers had excellent service where the dealer would have people follow up to make sure that we were comfortable with the car and they even came over to our house to walk through the car with us. That is called Service. I would not buy another car from this dealer.

After never receiving a call from the manager as he stated on his reply to my previous review. Which Mercedes took down because it’s no where to be found. I’ll leave it here. The customer Service dept with Mark Interlicchia in charge has 0 care for their clients. I’ll never come back to another Mercedes Dealership anymore . You’re one of the most top high end luxury brands out there. Treat your clients with some sort of care. Go take a course on leadership and management because you need it.

Reached out to them about a Sprinter van on Auto Trader. They will not sell outside of California except for Nevada and Arizona. This is a great business model in the UNITED STATES OF AMERICA. Are you kidding me. I bet this van only turns left. Hard left.

Service and communication are always top notch. Ted the tech listens to my concerns and handles them. Im always provided a loaner as well

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Contacted this Dealer made appointment which they did not honor and called early in the morning with a whole new crew then later the lady I had appointment contacted me to confirm the time so I was confused and the man that contacted me in the morning sent me video of the car and I tried to follow up twice and made it clear figure out who is going to be the agent, thereafter they just dropped the ball never bothered following so I waited after 3 calls to them with no response I went to Placentia Audi and bought a ... Read More

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Google - Aug 9, 2026

Contacted this Dealer made appointment which they did not honor and called early in the morning with a whole new crew then later the lady I had appointment contacted me to confirm the time so I was confused and the man that contacted me in the morning sent me video of the car and I tried to follow up twice and made it clear figure out who is going to be the agent, thereafter they just dropped the ball never bothered following so I waited after 3 calls to them with no response I went to Placentia Audi and bought a car which I am picking up tomorrow. All I can say is I felt like they were not replying perhaps playing games to test the water on how badly one wants the car but after a week the car is still for sell so I think they are simply screwed up or stupid not to follow up.

Blake Lewis and all other members of Audi Riverside rendered excellent service during our process of purchasing our new Q7 today. We were extremely satisfied with the efficiency, kindness and overall professional competency delivered by Blake and other Audi team members. My wife and I enjoyed the entire experience. Vit Liskutin 951.907.0097

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Always helpful and prompt and always keep you updated on the progress of your vehicle.

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I had an outstanding service experience at Walter's Mercedes Riverside. Service advisor Mr. Alex Ramirez is highly professional with utmost care for his clients. He explained me all the service needs for my vehicle and kept me posted while my vehicle was under service. He delivered the vehicle in timely manner as promised. Mr. Alex is an absolute pleasure to work with. He ensures complete client satisfaction with high level of professionalism.

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Super nice place good friendly people Ashley Botello great person helpful she goes the xtra mile helping me out

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This is with the service department My service person was Titan. Initially they seem to care. I dropped my car off at 9 am, first thing trying to inform me I didn't have specific services done with my 40,000 service. Wanted me to have transmission, brakes and sunroof done. I looked this up and checked with my mechanic and actually you can wait 80,000 miles. We took it to the dealership as we were having acceleration problems with my Audi. By 4 pm the same day we had not heard anything from Titan who assisted me. We had to call. After the fisco ... Read More

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Google - Aug 2, 2026

This is with the service department My service person was Titan. Initially they seem to care. I dropped my car off at 9 am, first thing trying to inform me I didn't have specific services done with my 40,000 service. Wanted me to have transmission, brakes and sunroof done. I looked this up and checked with my mechanic and actually you can wait 80,000 miles. We took it to the dealership as we were having acceleration problems with my Audi. By 4 pm the same day we had not heard anything from Titan who assisted me. We had to call. After the fisco with this dealership we are picking up my car the next day without services. I don't trust this service department. I received a video that my motor mounts are leaking only on the passenger side? Really. Don't let this service department suck you into unnecessary costs. Very disappointed When asked the cost and true concern of the motor mounts. Titan spoke down to us specifically my husband as he was stupid My husband has worked on cars , rebuilt cars his entire life . That really annoyed me.

This was my first visit after purchasing my vechicle. Overall the team was professional and good service.

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OK, so here we go not the first time I’ve had very bad service with Mercedes dealership, employees, and pricing and mechanics, Thinking I bought A Mercedes to have great service, but it’s not the Mercedes. That’s the problem. It’s the employees at the dealership sales department. Every time I take it in for one little minor repair they try to hit me with all these other crazy things. The mechanics states his report for, but doesn’t show any proof. I My vehicle in because the AC wasn’t getting cold Mercedes-Benz GLE350 2021 still in ... Read More

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Google - Jul 30, 2026

OK, so here we go not the first time I’ve had very bad service with Mercedes dealership, employees, and pricing and mechanics, Thinking I bought A Mercedes to have great service, but it’s not the Mercedes. That’s the problem. It’s the employees at the dealership sales department. Every time I take it in for one little minor repair they try to hit me with all these other crazy things. The mechanics states his report for, but doesn’t show any proof. I My vehicle in because the AC wasn’t getting cold Mercedes-Benz GLE350 2021 still in good shape not sure why They were stating that there was a leak (“ inspected your vehicle and found a leak in the AC evaporator, which will require replacement”) that is all the report of the mechanic nothing of how he found the problem no video proof of Machine used to diagnose the issue, etc. all he told me was there was an leak in the AC evaporator Which needs to be repaired quoted at $8900 and something dollars, but that’s not even the problem. The problem was when I called him to speak to the sales rep. She was rude. Talked over me and said basically there was nothing else she can do too about me questioning where is the proof of the diagnosis? What machine did what he used etc? She basically stated customers Customer don’t need proof and if I wanted to go walk to the Mechanic area to speak to the mechanic like why would I wanna do all that if they can just show a video proof of The test testing they did as well as the report doesn’t state anything. As a customer, I will have questions if I’m gonna be spending close to $9000 that’s ridiculous and for her to just shut me up and help me or give me my answers, not professionalShe was rude and disrespectful. They have lost me as a customer. I rather drive my vehicle somewhere else they have to deal with that Riverside dealership. There are other ones that I do like this as the others as well..

Raymond Garcia did a great job from the first email to the final delivery of our 718 Cayman. He always had great follow up and even answered emails/texts after normal working hours.

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