Customer Reviews

It's always a pleasure having service at Porsche Ontario. I had an issue in the rear end of my car. I took it to 2 other Porsche dealers who stated it wasn't abnormal. I met with David Barron (Service Manager). He made me feel heard, took a test drive with me, jumped on the problem, and made the necessary corrections. I moved from the Mercedes family to the Porsche family and this customer service has validated Porsche's level of perfection.

Great service, like always. Cody and the staff at Walter's are always friendly, and they don't drag their feet, and keep you there forever. In and out, including a car wash. I will definitely be back.

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Thank you so much for your help Gustavo! You guys are up front and honest! Great buying experience ever!

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Pleasant experience with Mr. David Green, quick and easy, good communication, on time. Thank you guys…

Michael Ramos was very professional. He made sure everything I asked for was done, and in a timely manner. I would highly recommend this dealership to anyone who asked.

Visited Walters to find a road noise rattle I was hearing and Austin Schneider assisted me. He assured me that they would correct the problem and got me out the door in just a few minutes. I was running late and I really appreciated his efforts to get me out quickly. He and the team found the source fixed it and had my car back to me in no time. My car was washed and ready when I arrived at the dealership. Thanks Austin and the whole Walters team, for an excellent experience. Tom. M Riverside Ca.

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Henry proved to be an expert in ensuring a pleasant experience for my husband and I. we were so pleased! He worked to answer every question, validate every concern and put action to his words. Best Service In Years!!! looking forward to working with him again. As required of course. Great job Riverside Porsche!!!

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Porsche Riverside does a fantastic job handling all the maintenance and service for my GT3 Touring. Cody Allen, my service advisor, and William Barbaro who facilitates the loaners are professional, pleasant and detail oriented providing a consistently pleasant experience. Cody ensures my car is well taken cared of and provides regular updates on the service. Fantastic experience and will continue to bring my GT3 here.

Always good service and friendly staff. The atmosphere of the service department is always positive and willing to help.

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Visited Porsche Riverside on a whim and walked out leasing a Panamera. John Beech was perhaps the best person we could have met! No detail was missed, no question left unanswered. Simply could not have had a better experience with John and his team. Highly recommend!

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9 The service agent that attended to me Michael Ramos Was very courteous professional is professional and extremely knowledgeable of Mercedes Not to mention he was very timely he gave me a time and he met It almost to the minute.

The experience was really nice and customer service was great. Everyone at the dealership was friendly and warm

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Andrew Wagner, is the best. Very knowledgeable. This is our second Mercedes. I texted Andrew and told him what I was looking for , Most of our conversation was texting , Andrew answered all my questions n I had plenty. He was very professional and patient . Thank you Andrew we love our new our new Mercedes. John n Maria

Michael and Porsche Riverside provide the absolute best service from a dealer that I have experienced. That includes my experience with mainstream and other luxury auto companies, and also other Porsche dealers in the area. He values my time and makes the entire process easy. Communication and integrity are top notch. I won’t go elsewhere for my service.

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What a breath of fresh air…..no BS dealership. Selvin Pineda helped us out and did a great job of answering questions and going over the vehicle we purchased.

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Michael Ramos was the best service advisor I’ve ever encountered. He was courteous and knowledgeable. He kept me advised of status and concerns regarding my vehicle. I will certainly keep my business with Walter’s Mercedes Benz.

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Great, amazing and friendly customer service! David Pompa helped me and listened to all my wants and needs and made sure to get me exactly that. I would definitely recommend David Pompa to anybody wanting a Mercedes! Walters Mercedes of Riverside really took care of us.

Michael was outstanding providing me with the courtesy, professionalism, and respect as a long time mercedes customer that restored my loyalty to walters mercedes compared to previous service. Excellent managerial material and gets my vote when position is needed to be filled. Baro Zulu!

My guy Michael always makes sure my car gets done quickly and at the best price possible!

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Being a newbie to the Porsche brand, I had questions about my pre-owned Macan GTS and a cabin sound that turned out to be covered by Porsche warranty. Cody Allen was my service advisor and was very helpful and courteous. He took the time to explain certain aspects of my car that I didn't know about and those he felt were important to know. In addition, he was attentive to any questions and concerns I had. During the service for the cabin sound, he was very informative and kept me up to date during the whole process. Outstanding experience ...

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Thank you so much Mark for your help, as usual you did an amazing job

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Charles handled my transaction with extreme professionalism, and I would happily do business with him again.

My experience with Walter’s Mercedes Benz Service Department has been excellent! Cody Burt, Service Advisor is outstanding! He is fair, honest, no pressure, thorough and he provides detailed explanations regarding the service needs of my vehicle.

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Great experience from test drive to driving home with our new car. Recommended highly! Lenard was an especially effective and low-pressure sales person. Adam in finance was great, and Zoey gave a great vehicle orientation post-sale.

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John Shelley was extremely helpful, knowledgeable and responsive during our entire new-car purchase experience. Michael and Eni Rawson

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The staff at Walter's has been knowledgeable, helpful, responsive, understanding and personable during the early stages of our anticipated long-association with the dealership.

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Thank You Very Much Raul Ayala....You're BEST and AWESOME Sale Person I ever deal with...We only live once and you made my dream come true...Again, Thank You Very My Friend...Always Keep Safe and God Bless!!!

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I had a Great and Awesome experience. Mr. Raul Ayala and Mr. Michael Georgie are Courteous, Super Helpful and has a par excellent customer service. I highly recommend this Dealership.

I had a great and awesome experience. courteous and excellent customer service and attention-to-detail. I highly recommend this dealership.

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icekk ortiz is literally the best! he was super helpful and professional, he made my experience very easy and quick! you wouldn’t be disappointed going to him , highly recommend!!!

Fantastic experience at Porsche Riverside. From our sales guy Taylor to the delivery guy Alexis. Definitely recommend the dealer to all my friends and family.

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This was a good experience from start to finish. The staff at Riverside Porsche were courteous, efficient and knowledgeable. Rob made the trade in and sales process easy to navigate and understand, and Zoey’s pleasant yet professional personality and her knowledge of Porsche vehicles was impressive. The vehicle was as advertised, and obviously well attended to while it was on the lot. I would definitely consider this dealership for my next Porsche, despite the long drive.

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Very reliable you know the time you get in and the time you get out, then you get a report about your car

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My husband passed away and left his 2007 SLK280 in need of a number of repairs. They were all diagnosed. Because they totalled quite a sum, Brandon Monaco helped prioritize the repairs. The alternator was replaced this time. I appreciate the help Brandon gave me with everything.

Amazing service, we are extremely satisfied. They were very helpful. It was a great experience.

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JR at Walter’s is a great service advisor. I also like that I can pull into the dealership and they can help with little things like putting air in my tires if needed.

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Andrew got me in a grande new 2022 CLA with no problems he works hard

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Talk about 5-star service at Walter Mercedes, specifically from Andrew Wagner! My husband and I spent weeks searching for a car for our son, and after getting the same story from several dealerships "due to the chip shortage....blah blah blah" (note: none where associated to this dealership) we remembered the great service Andrew provided us back in December of 2020 when we leased a GLE580. We literally sent him one email and explained exactly what we were looking for, and he worked his magic! Long story short, within a manner of 2-hrs max, he had the deal done! ...

David Barron is the hardest working man in the Ontario Porsche Center. I give him an A+++ in his professionalism. He is an excellent professional that needs a promotion and recognition by his boss. He made the service of my car perfect. I hope that every Porsche customer will read my rating of this one in a century customer service I get every time I work with Mr David Barron. He is an excellent employee and I will like his boss to give him an Award of the Best customer service of the year 2021.

These guys know their business and their cars. i felt very comfortable with the sales a d the finance department.

Professional, up to the point and quick to finalize and get the deal done.

I had my first service on my new GLC 300 Coupe and was impressed with the courtesy and accommodation David provided. The service was done in the time estimated and the car was returned in clean condition. I recommend this dealership and David Greene.

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I can’t say enough about Austin and his willingness to go above and beyond! I’m extremely picky and he deals with my requests respectfully. Austin is always one step ahead and communicates with updates on the vehicle status anytime I have to bring the car in! Thank you Austin!

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JR Rodriguez did very well w the SL 500. ABS Alarm diagnosis change battery since the car needed before a jumping start.

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Michael Barcelona is a fantastic customer service representative with awesome knowledge that makes us happy!

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Outstanding customer service!! This is by far the place for Porsche services and to buy your next car!!

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Excellent and trustworthy. Service advisor Brandon Monaco’s recommendations keeps my 350E in perfect condition

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I like this dealership. It's clean and professional. My car comes out clean and the time predicted is very close. Joseph Loera has helped me the last two times I have brought the car in and he is very nice and makes sure everything gets done and on time.

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J.R Rodriguez was a great help recommend this dealership for great service and speed

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This is the first time I've taken my car for service in this dealership and I'm very impressed. My service advisor is Jaime Avila. I didn't have to wait long for assistance as soon as I drove in. He was courteous and professional! My loaner was also ready for me so I was in and out of the service department in less than 20 minutes. Jaime communicated with me during the day regarding updates and progress of my car's service. I'm very satisfied and will definitely bring my 2 Porsches here in the future. Thank you for ...

Everyone was very nice and professional I am beyond happy with my purchase of my new Porsche

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JR Rodriguiez was very professional and took great care of me while I had my A-Service completed. Thank you JR

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A- service was completed

My personal experience with the Service Department was great, professional and with communication being understood from each party.

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Austin Schneider Has been always very helpful and every time he goes beyond his duties to make sure the visit to the dealer is not a burden

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One Word Describes Walters Service Awesome Cody Burt is the Best. Always explains the service that needs done and keeps you updated the whole Time!!!

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Michael is very professional. Always helpful and informative. All the work was done perfectly (and I am very picky with my cars). Pricing was very fair. Thanks for your help!

Very professional and good attitude. He explained everything regarding the service that was done in my car.

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David Greene is very professional and make sure every Avenue is inspected. I am a value customer due to Davis Greene

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David Greene is very courteous and understanding. He takes the time to make sure every Avenue is inspected and to find the problem.

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The experience at Walters Mercedes was excellent. My car was serviced on time. Joseph Loera did a great job explaining some technology on my car for me! Joseph was kind and very knowledgeable. Thank you for good service. MShaw

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Due to the microchip shortage, my wife and I were having a difficulty to obtain the new car. However, after I found this place, everything has been solve. The service is great and the people here is so nice. I will like to thank for Gustavo A and Rual A. for their great service. If you are looking for purchase a new Mercedes-Benzes, this is the best place to go. I will give 10 star if I can.

Great service. Took the time to explain everything to my wife and I. She loves her car.

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The service was top notch. Brandon followed through on everything he said he would do, even calling us with an update on the car. And because of the rain the car was kept indoors until we could pick it up. Even my husband, with a sharp eye for car details, was pleased. Great experience.

great service! Very professional. I received my car after a long week of waiting finally.

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Josh Vigil was very helpful and provided us the details and features of the Porsche Panamera. He walked us through the entire purchase, great salesman. Thank you.

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RECOMMEND SHA PENG，he is best dealer and very professional👍🏽

Sherman Sims assisted me with my purchase expeditiously, and professionally. From the time my custom build was ordered, until the car was delivered and picked up, the whole process was handled in a very smooth and timely manner. Zoey Nunez also did a great job familiarizing me with the features of the car before I got on the road. I would definitely recommend this dealership for its great customer service and professionalism.

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Fantastic service by Charles White. He was very knowledgeable and informative about the brand, and I’m glad I was serviced by him in purchasing my first Porsche.

The customer service at Walter’s Mercedes Benz is fantastic. The entire staff polite, professional and courteous. Michael Ramos and Brandon Monaco kept me informed on the status of my vehicle and follow-up on on any questions. I’ve been a customer for almost 20 year and would recommend Walter Mercedes Benz to all.

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Zoey has a great carside manner, and was very knowledgeable on the Taycan. She outlined its features for me comprehensively and professionally, making it an easy and enjoyable experience.

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Rob and Alexis was great!!! Great customer service !!! Highly recommended Love my new Porche macan Thank you !!

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Gone are the days of spending a whole day at the car dealership making a purchase! Haggling over price, getting a bunch nonsense thrown at you in finance are all a thing of the past. 1. We saw the SUV we wanted on the Riverside Porsche website. 2. Turned in credit and trade information at 11:30 pm on a Thursday via tablet. 3. Was contacted Friday before 10 am by Rob Owen in regards to when we would be in to take delivery of our new vehicle. 4. Scheduled with Rob for the next day at 12 noon. 5. Showed up, shook hands with Rob and went directly ...

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We always check at Walter's MB before buying a used certified vehicle as our first choice.

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Brandi Fink was amazing. She worked with my wife and I to get into our dream car. She was patient, knowledgeable, outgoing, and professional. She was amazing truly. Andy Towns also did an outstanding job getting us financed and on the road with our dream car. Thank you Walter’s Mercedes. Thank you Brandi Fink and thank you Andy Towns, you are both appreciated by the Taylor family.

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This dealership has an amazing staff that exude exceptional customer service. Special thanks to Icekk and Tony for finding me the perfect vehicle. They really went out their way to make this a great experience.

Morris Gaines is the best at Walter's. I can't speak any higher of him!

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The best salesman I have every encountered. Will return this Christmas for sure. I highly recommend that if you want to get a great car and great service ,please see my guy Sherman

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Great follow up explained the service my vehicle needed has always taken good car of me

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Brandon informed me of every step that would be performed in my B3 level service inspection. He accurately went over the past maintenance and repairs done on my vehicle, and I advised him of the excellent reliability of my C class Mercedes vehicle. He advised me of the superior 18-point checklist passage on the multi-inspection of my nearly 10 year old vehicle and the needed repairs rated by immediate or non-urgent attention. I was impressed by his professionalism and courtesy and he is a valuable asset to the Mercedes Benz Riverside dealership.😊

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Rob help me Build my car and sent me a video when it was done .him and Miss a Nunez should me how to word everything and Adam was great

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Bought our first Porsche from Porsche riverside since a friend of mine referred the dealership. Met Sherman when we were looking for a preowned Macan for my wife but due to inventory shortage at that time , we optioned for a new one.. we visited the dealer ship twice and on our second visit, Sherman was very patient with us as we could not make decision on which one we were going to try to purchased and took some time to really come up with a decision. He understood that this was major purchased for us and did not pressure us ...

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I had been looking for a Porsche Taycan for several months and when I found the one I wanted, Rob Owen helped me secure the car and made the process seamless. I will recommend Porsche Riverside to anyone looking for a Porsche.

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Always get what I need very fast and in very professional way David Greene was very helpful and informative

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I had received excellent customer service upon my arrival . He was professional and keep me update on status of my car

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I know there is other options to take my car for service and repairs, but i just wanted to say the reason I come to Walter's Mercedes-Benz in Riverside, is because they have a first class service advisor, his name is JR, he is amazing and made me feel welcome and important. thank you for all ways answer my questions. You are the best JR

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