Customer Reviews

After dealing with a horrible experience over at Mercedes-Benz of Temecula (NEVER GO THERE), I decide to just take my car over to Walter's Mercedes-Benz of Riverside and it was the best decision I made! My advisor Austin, was very knowledgeble. The process of getting started was smooth and easy and it took them approx 2hrs to finish up the maintenance on my car. I will glady drive the extra miles to provide my business to this location! Ive had nothing but the best experience with them!

Brandon helped me with A service. Austin was great.

Michael Ramos was very professional, efficient, friendly and kind when I brought in my vehicle to get service. He kept in constant communication and answered all the questions I asked. Thank you, Michael! You’re a gem.

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My first ever Porsche ownership and Charlie Nguyen made it one of the best and easiest buying experiences I've had. He was professional and responsive to all questions and thorough in his replies to make sure I was informed in all aspects throughout the entire process. He took me out and encouraged me to really push the Taycan Turbo S instead of grandma-ing it for 3 blocks like most other sales rep, and that was what got me sold. He's a car/motorcycle enthusiast just like myself and it really shows in his demeanor as well as his knowledge ...

Easy to schedule the service appt, service advisor kept me updated, and work was done timely and done well.

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Just picked up our beautiful Cayenne. Sherman Sims was AMAZING - he answered all our questions and helped us do the majority of the paperwork via email, so our time in the dealership was super fast. The car is a dream come true.

JR Rodriguez was informative, friendly, and took care of our A1 service promptly. Did a great job.

I had a B service done on my vehicle. Joseph Loera was my service advisor. He was very friendly, knowledgeable, and candid on what other services were needed and not needed as opposed to being pushy. I will be returning for future service and repair needs.

America took the time to get to know me and my family and what was important to us. She was very pleasant to work with, and was very knowledgeable. I ended up finding the perfect car, and to top it off she ended up giving me a better rate! She made the car buying process simple and seamless. Thank you America!

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Mr Joseph Loera was very helpful and helped me with a quick servicing. Very Professional.

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My focus is of my excellent service I received from my service Adviser JR Rodriguez. He is very knowledgeable and great communicator of my vehicle issues of many years

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The service they did to my car was really awesome and the tires I bought with them. I got a good discount And they are very honest people. I will come back to them from now

Charlie was great to work with. Really helpful and he was very knowledgeable about the specifics (options, specs, etc). I would strongly recommend working with him.

Irvin Solis was great at negotiating with us and patient. He was also very nice and easy going and really knew all the information about the car I was looking for. I would recommend him to my friends looking for a car.

Great service & jr. Rodriquez was courteous & professional.

Excellent service from Austin

Great service and well knowledge

Austin is always courteous, professional and the waiting area is comfortable and the selection of free beverages and snacks are a plus.

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It is a very impressive and good looking dealership. It is new, clean, and very modern looking.

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Immense thanks to John Beech for making a dream come true. Beyond being a nice guy John is a consummate professional and always has gone to extra mile to make everything straight forward. He takes the time to help make sure everything is perfect and clear from allocation to spec to delivery. He knows the lPorsche lineup inside and out and takes great pride in it. Most importantly he’s always taken the time to help at every point of the process fully and is hyper responsive. Best Sales Advisor ever.

John Beech is the best. Hyper focused on his clients and friendly, helpful and critically straight forward through every part of the process. For someone looking to spec their dream car and make it a reality you will find no better or more knowledgeable Sales advisor and nice guy.

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Love working with J.R. He has honed the art of listening. All my issues are addressed quickly and efficiently. Wonderful asset to Mercedes. Definitely a leader!

My rep Sha Peng is excellent. He always respond to my questions very promptly. He is diligent in making sure I am taken care of.

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JR Rodriguez was very friendly and attentive to the needs of his clients.

Overall excellent service.

Got my first Porsche at this dealership and had a great experience. Tony Nguyen was knowledgeable, extremely professional and very(!) patient. Throughout the entire process he was extremely responsive, worked entirely around my schedule - even on his off days, and made sure I felt comfortable. I truly recommend Porsche Riverside and Tony to anyone considering one of these great cars and hope to come back for my next Porsche.

Got my first Porsche at this dealership and had a great experience. Tony Nguyen was knowledgeable, extremely professional and very(!) patient. Throughout the entire process he was extremely responsive, worked entirely around my schedule - even on his off days, and made sure I felt comfortable. I truly recommend Porsche Riverside and Tony to anyone considering one of these great cars and hope to come back for my next Porsche.

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We had a big issue with our car and we are from out of state. We stopped at Walter’s and met Brandon M. He and the service manager were absolutely amazing in helping us resolve the issue and to get our car back to us. We have owned a lot of Mercedes and not all dealerships are as attentive!!! We appreciated them very much.

riverside porsche service is first class....5 star all the way....Henry quazada is awesome ,keeps you informed every step of the way.....always a pleasure.....

Excellent service very helpful and friendly A++++. One of the best dealer service experience ever

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People at the dealership are always friendly and polite. There are refreshments and snacks available. The restrooms are clean.

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Rob Owen was my brand ambassador. He is awesome and provided us with the best service possible. He went out of his way to help.

All the time great service in here!! The technicians are incredibly and customer service amaizing!

Had a great experience at this location, and John Beach was my sales representative, he was very helpful and knowledgeable of the Porsche Cayenne Hybrid. We ordered our Porsche Cayenne hybrid through John and he kept us updated as far as the timeline for delivery. When the vehicle arrives he also stayed late for to deliver the vehicle, I highly recommend if you going to buy a Porsche go see John Beach at Porsche of Riverside.

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Great experience with Sherman Sims with delivery of our Macan GTS PTS

Very detailed, I like that a video was sent to me regarding my repairs.

No hassles great and respectful staff. Would definitely recommend people to go there and shop for a Porsche

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I brought my wife’s Mercedes here yesterday and received exceptional customer service !! Brandon was my service advisor and he was really polite and professional about the entire process. Very knowledgeable and helpful. I really appreciate the level of professionalism here at Walters Mercedes-Benz of Riverside. I do recommend anybody who is looking for the same experience to come see it for yourself, I definitely will be back. Thank you again, Brandon!

Michael Ramos thanks for your help!

Rob Owen was the best no pressure and easy to work with. Rob is very knowledgeable on anything Porsche. I would recommend Rob as a go to for buying a Porsche.

Eddie lemus was very helpful and worked with me. Didn't plan on buying another car from walters but showed me something in my budget and put it together in a timely fashion. Thx eddie

I believe strongly that Ontario, Porsche, service and sales from the general manager Mark Marchant down to every employee in the building is top notch. Everyone is so helpful and kind. It’s always a great experience to go to the dealership. Jaime was my advisor and went out of his way to make sure I had a shuttle to and from my home for my service, my car is always washed and ready to go. I never have anything to say other than how thankful I am to Mark Marchant’s team of knowledgeable, considerate and caring group of ...

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Knowing Mrs. Alexander Melissa, has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too. She is ready to show you how you can trade and make profit, I'm a living testimony I invested $1000 and I got my profit today after 5 ...

Excelente and very honest people. They really do a awesome job in my car. They really do.

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It was a great experience, we were extremely impressed with America Rivera. She was helpful, knowledgeable, friendly, and had a contagious can do attitude. I highly recommend Walter's Mercedes Benz of Riverside, top notch service for sure.

My experience at Walter’s Mercedes-Benz of Riverside was great thanks to Ash Botello! From start to finish she was professional, accommodating and patient. This place makes you feel like family because they work with you. Thank you Ash for helping us find my wife’s dream car and making sure she was 100% satisfied!

John Beech at Porsche Riverside was a pleasure to work with. This was my 1st Porsche purchase and John walked me through the entire CPO buying process. I never felt pressured, John answered all my questions and overall being well taken care of. I flew down from Nor Cal and drove home the same day and would do it all over again for my next purchase with the Riverside Porsche team. Chris Northern Calif.

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Quick and profesional service.

First time buying my own car and Eddy made the process very simple and easy! Was only in the dealership for an hour and he guided me through the process. Drove out from LA to riverside because I knew my experience would be better and it exceeded my expectations! Thank you so much Eddy- will go back in the future to purchase another Benz!

Good and faster services, especially Alex Ramirez, kind person, he is a genteel, thanks Alex !!

Walter’s Mercedes Benz of Riverside has great service. I’ve always had a great experience when taking my car there. My service person, Alex Ramirez always has a great attitude, super friendly and cares about his customers.

Cody Allen was fabulous. Fast and friendly service. Very knowledgable. Will definitely be back for all my Porsche needs.

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Edwin Corea and Liz Flores took the time to help me explore all of my options. They gave me a great deal. Other family members will definitely lease/purchase from this Mercedes-Benz in a near future.

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We had a great shopping experience with Sha at Porsche Ontario. Sha is very responsible and reliable, he always replies our message in a fast and professional way. Thank you Sha for helping us purchasing the dream car! Will recommend Sha to our friends for sure.

Brandon and Mike helped me. Great service.

Thank you Brandon for the awesome customer service.

Thank you Austin for the awesome service.

Came back in for work that Austin recommended, I come back because he is honest and fair.

Had some battery troubles, and had my car towed in. Austin made sure to get my car In the shop asap and get me back on the road. Thank you!

Austin was awesome, and honest. I will make sure to always ask for him.

Brought my car In for some suspension repairs and an alignment. Austin gave me a fair price and was professional.

Austin's customer service was excellent!

David Baron @ Porsche Ontario provided great customer service, on time repairs and an upfront diagnosis of my vehicle's needed repairs and cost with the aid of his service crew. Highly recommend him to anyone who owns a Porsche vehicle .

Josh was great to work with and followed up after my purchase to make sure everything was going well. I was an out of state buyer and he worked to ensure it was a smooth transaction. There was an issue with finance after the purchase, which was not Josh's fault, but the dealership ultimately did the right thing and resolved it so overall it was a good buying experience.

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Service was good.

Great service

Anderson Lai was very helpful. He was able to help me get the best trade in value and a deal for my new 2022 Taycan. Overall experience was great and in and out within 2 hours

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Great experience shopping here. There was no pressure and the employees take their time explaining everything.

David Baron @ Porsche of Ontario provided great customer service, on time repairs, and upfront diagnosis of my vehicle's needed repairs and cost with the aid of his service crew. I highly recommend him to anyone, who owns a Porsche vehicle.

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Swift,thorough,efficient.Mr.Cody Burt was professional and accommodating. Had my tires replaced right away.

After visiting several Porche dealerships, we saw a difference in the service and professionalism right away with Porche Riverside and our Sales Rep, Sherman Sims! Sherman was very personable and knowledgeable about the vehicles and helped us with making the right decision on the perfect GTS model. He and the entire team at Porche Riverside were awesome all along the way, including the General Manager Jeremy Bishop all the way down to the very detailed introduction to a new complex EV system and all bells and whistles as guided by their Porche Pro Alexis Trujillo. We highly recommend Porche Riverside ...

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I purchased my vehicle here in 2020 with Alfonso. It was a great experience & I’m very happy with my car. I’ve brought it in for its service and for other issues (like me hitting a pot hole) and I always ask for JR to be my advisor because he's awesome and professional. I had to take my car in last week and they squeezed me in on a very busy Saturday because I needed a car for the week. My car was ready Thursday morning and it's running perfectly. JR is always on top of communication ...

Michael Ramos is the best vehicle service rep. He makes sure my car is done early every time. This time I had to get Uber to and from work in order to pick up my car. He made it happen by my lunch hour and provided excellent customer service like always! Thanks Mr. Ramos.

Angel was amazing. There was no pressure and he answered every question. Extremely happy with the purchase!

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Michael Ramos is the best vehicle service rep. He makes sure my car is done early every time. This time I had to get Uber to and from work in order to pick up my car. He made it happen by my lunch hour and provided excellent customer service like always! Thanks Mr. Ramos.

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It was a pleasure working with the Riverside Porsche team. My experience from the time I walked in with salesman Rob Owen was outstanding. His knowledge of the Porsche from its interior to the motor was magnificent. Adam , in financing made my life simple by having everything ready. It wasn’t your typical three hour sign time. The Panamera handles like a dream !

The staff at WALTER"S MERCEDES-BENZ OF RIVERSIDE ARE VERY PROFESSIONAL AND RESPECTABLE. THAT'S WHY I HAVE BEEN COING HERE FOR THE LAST 30 YEARS EVEN THOUGH I HAVE LIVE NOW WITH QUITES A WAYS

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The team at Porshe Riverside really treat their customers well. I worked with Rob Owen and the knowledge and non pressured approach really made the purchase of my first Porshe a pleasant one. I would definitely recommend friends and family to do business with them. Thank you all

I went in for routine service and was impressed by the quality of care. Cody Burt was an exceptional advisor. He communicated directly and effectively and made me feel taken care of throughout the duration of the process. I highly recommend him!

initial intake was for routine maintenance and warranty service. After my automobile was picked up there was a rattling/vibration noise when I turned off the ignition. Mr. Michael Ramos was very professional in his approach to understanding what my concerns was. After the vehicle was returned to have the mechanics back track the service that was performed for any loose parts. The above mentioned service concerns does not in any way reflect on Mr. Ramos professionalism. That is to listen to the customer and to go that extra mile . Thank you Mr. Ramos Mr. Wiley, L

I had the best experience buying my car this weekend with the help of America Rivera. She truly was so amazing and helpful and made the entire experience so much easier. This was the first time I actually enjoyed the car buying experience. She’s so patient and made sure that I left with a car that made me happy. It’s a plus that she speaks Spanish and was able to explain and answer all my dads questions. If you’re looking to buy a car here ask for America she is the best!!

Excellent service from start to finish, just as promised. I guess I need more words.

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Thanks to David Pompa I had the best experience at Walter's Mercedes-Benz of Riverside! From the minute David greeted my family and I, he quickly made us feel at home. He is very professional, polite, courteous and resourceful. He was very patient and took the time to explain the features of every car I was interested in detail. He really listened to what I was looking for in a car and helped me find the best option for me. In fact, I never felt pressured by him to buy a car, which is the experience I've had at ...

Easy transaction on buying my car. Felt welcomed immediately. I didn’t desire to look elsewhere and they created no need to. Would love to buy my next car through them again.

Truly a very great experience buying my "dream" car. The manger Poya was straight forward, and Primo Garcia (sale-man) followed through with everything. Every detail. Could not have gone smoother. - TY guys !!

Just purchased my car last night (1/28/23) and had the absolute BEST experience with Primo Garcia. I have never had a person work harder, be kinder or make the car buying process smoother than he did. I can’t sing his praises enough!!!! I even made the trip out of state to personally buy from Primo Garcia himself. He is a true class act and hope we will do business in the near future when I am ready to buy my dream car 2.0. 🙂 Please know I don’t write reviews of give out comments frivolously. Primo Garcia is a true gem ...

JR was courteous and professional. I highly recommend Walter’s MB for excellent service.

I received a video of the inspection along with high definition photographs. Alex was my service manager. I appreciate using Mercedes certified mechanics who know their product and how to service their product.

Excellent service

Alex Ramirez is so nice accomodating and customer oriented he attends to us very well thats why everytime we have our car its annual check up we always depend on him.

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Raul Ayala was a pleasure doing business with you, very knowledgeable and experienced as well as attentive to my questions with purchase, great selection as pricing!

Professional from beginning to end. Came to get wheel locks removed as the car was missing key when I purchased. They got me in right away without appointment and also took care of a minor recall issue. Went to pay and they did not charge. Thanks Service advisor Henry Quezada. Fantastic service!

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Raul Ayala was a pleasure doing business with you, very knowledgeable and experienced as well as attentive to my questions with purchase, great selection as pricing!

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Jeffrey Manuel is a very nice guy, take care my car very well, five stars!

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