Customer Reviews

Hands down the best customer service all around I’ve had at a dealership. Greeted right away, helped even faster and back on the road.

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Thank you Walter's Mercedes-Benz of Riverside for working with us and getting us the best deal. The staff was Very friendly and we really appreciated the great customer service. 🙂 Dina Backer and everyone there were amazing. My wife and I are very pleased and left the dealership very satisfied. We can’t believe we own a Mercedes!! Janet and I are both very happy. Thank you Dina Backer for having the patience in explaining the amazing features the C300 has, wow! So much to remember. Thank you once again for helping us getting the car we wanted and making ...

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Brandon Monaco was my service rep. and I found him to be very helpful. He made sure I received a managers discount, all the services I needed, his estimated service time was almost to the minute, and let me know of additional services needed and given a complimentary car wash.

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Excellent customer service as soon as We arrived David pompa greeted us very polite and hopefully. Great deal and I’m very happy will definitely recommend.

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Thank you to David pompa, we were able to purchase a car. He provided great customer service. Will definitely be back for future purchase and recommend to others.

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Our Sales person Angel Moreno was fantastic.

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Let’s start with this was the best service experience I’ve ever had with my vehicle. Alex, was outstanding, polite, and understanding. He guided me through my warranty claim and kept me updated day by day. I’ve recommended this dealership for service due to the experience I’ve had with Alex. I make sure every service visit moving forward is with him and if not I hope I receive this service with all other service advisors. He sets the standard for Mercedes Benz.

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Going to Walter’s Mercedes Benz dealership is always a pleasant experience. Eddy Elsayed helped us with the process, this is the 3rd time we have worked with him. He knows exactly what we were looking for so there was no time wasted. It was a seamless experience. We will for sure keep on coming back to Walter’s

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Outstanding customer service and making a pleasant experience of a service visit, like it should be - Cody Allen was thorough and professional. Highly recommend the dealership.

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Ontario Porsche is the place to go for a hassle free experience. Patrick posey is the one to see very knowledgeable about the car answering all our questions.

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This is our first Porsche and Patrick posey was Awsome very knowledgeable about the car set everything up for us, will definitely recommend Dealership and Patrick.

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Charles White and Taylor Ferguson were fantastic is providing such informative information regarding my new car purchase. They were very knowledgeable. Charles took the time to go over all the amazing car features the Taycan has to offer. While Taylor made the purchase process very smooth, easy and quick. Thank you Charles, your expertise and patience in explaining everything thoroughly is greatly appreciated. Thank you to Taylor for allowing the purchase process to go as smooth as it did!!! Thanks again, Carl Stewart

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Joseph Loera, attended to our needs that day and delivered excellent service. He provided important information regarding the two vehicles that needed repairs and when we encountered a problem he made extra effort to relieve us from the inconvenience. He is highly recommended.

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My experience was excellent customer service. We got a new sales agent I.Ortiz and he was great. It was funny that I went there for a Ford Escape they had on the lot and it was the Mercedes of the Ford Escape models. It was easy, they paid off my trade in, which is very rare. They truly gave me a five star experience. I would highly recommend them for your next purchase.

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Worked with Charlie Nguyen at Porsche Riverside. Outstanding. Everything went very smoothly. HIGHLY Recommended. Love my Taycan 4S. They went over all details and even called later to update connections.

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Jhovan Coronado at Porsche of Ontario did an amazing job assisting us with our Porshe purchase. He was professional, empathetic, courteous but most importantly patient with us throughout the entire process. He made it all happen! Thank you Jhovan.

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Highly recommend this dealership! Alex Ramirez was very professional, friendly and knowledgeable. He took care of me and it was an awesome service! Place was clean and everyone was friendly.

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I wanted to thank you all at Walters Mercedes-Benz in making me a proud owner of a Mercedes-Benz You’re amazing at what you do, Walters Mercedes-Benz is lucky to have Cody Burt on their team. They went above and beyond. I love my GLE! Amazing customer service! I will definitely refer my friends to Walters Mercedes-Benz

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I travelled all the way from San Diego to purchase my very first Porsche at Porsche Riverside. Charles White my Porsche Brand Ambassador has provided an excellent service and made it possible to give me the best deal. I would definitely recommend this Porsche dealership for their outstanding customer service and vehicle selections. -Jun M.

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Came in late Friday night for a tire pressure light, while heading to Palm Springs. David greeted me at my vehicle and was able to fix the light while I waited outside. Good news no nail. Just low tire pressure.

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I always appreciate the hard work that they do at Walter's. Great staff, Cody, David, Mark are all great. George is a great technician. I highly recommend Walter's.

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I couldn't be more pleased with Adam Garcia's customer service. He's as good as they get. He does an excellent job explaining the issues, and providing context. He has a strong mechanical background, which lends itself well to his current duties. Let's clone him!

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Sherman Sims assisted us on the purchase of our very first Porsche. He made it a wonderful experience. Sherman is very professional and very knowledgeable, and we appreciate how honest he is. We loved the video of the car he sent to us and how he was always available to talk to us when we called him. We will definitely be calling him the next time we are in the market for a Porsche.

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Customer Service was excellent. Rami helps me throughout the process and shows all the car functions. I would recommend friends and family to Rami. Thanks!

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Austin Schneider..... A - attentive U - Upstanding S - Superior T - Timely I - Illustrious N - Nice S - Service Minded C - Considerate H - Helpful N - Neighborly E - Earnest I - impeccable D - Diligent E - Extraordinary R - Really Good at providing Excellent Customer Service. Thank you Austin for always going above and beyond to ensure that even a pain in the rear customer like me, gets treated amazingly.

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Mike was very detailed, attentive and well informed. I was important as a customer, because of Mike I will be returning because of Mike B.

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Austin Schneider has Great Customer Service, He is always there to help and will answer any questions you have. very friendly and easy to talk to.

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My sales rep was Patrick Posey and he went above and beyond to accommodate me in my purchase. Living out of state my purchase was a little difficult but he was able to make it work. I highly recommend him for your porsche purchase needs.

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I am very please with the service that Cody Burt has offered during my recent visit to service my vehicle. He had a lift pick me up and take me to my place of work. There was no hassle to drop off the car or to pick it up.

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I can’t tell you how appreciated I am of having Austin Schneider, for my service advisor. He’s been on the spot all the time and making recommendations and keeping me informed on the service of my vehicle. Very friendly and not pushy. I like his style of customer service. Great job.

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Joseph Loera was very helpful, respectful, honest, and knowledgeable in his line of work. I am glad he was assigned to me. I was pleased with him.

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First class dealership , second Porsche purchase from them, smooth transaction all the way . Would highly recommend the dealership ..

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Thank you Joseph Loera for you wonderful service for my Auxiliary battery replacement. You recommendation is helpful and you are professional and a great advisor. I will stay with Walter's because I trust you and your service.

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Wanted to thank David Barron for his excellent service and getting my car fix in a timely matter! Porsche of Ontario is lucky to have him on their team! Again, thank you David B

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Service Writer Jaime Avila was very friendly and very communicative, keeping me updated on the status of a unique situation with my CPO 2010 GT3. He listened very well and understood the situation. He coordinated work with the Service Deptartment and once I provided him with Porsche Selling Dealer (Not Porsche Ontario) of my CPO car, he worked with them to correct something that the Selling Dealer was responsible for. So far this specific process has been good and there is 1 more step to completion. Jaime was a great facilitator in helping me.

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Tony at Porsche riverside is hands down best car salesman I’ve run across. He is definitely personable and not the typical car salesman you just want to avoid. He is knowledgeable, experienced, friendly, down to earth and not pushy whatsoever. He will give you facts about his product and will let you decide without forcing you. He is a busy guy, so I suggest calling him to book appt before hand, he’s that great at what he does.

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Russell provided an excellent service from the service department. Also customer service provided an excellent job. Porsche Riverside is great in providing service to the customers.

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This is my second purchase with Tony at Porsche riverside. He goes above and beyond and this is the reason why I went back. He is kind, he is experienced, his knowledge about the Porsche brand is impressive.

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Thanks, Gustavo to help my daughter to buy her first car very helpful and answer all the question, and thanks to Christian to to help my son with his first car as well, came to buy one car and end up with 2 the same day.

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Exceptional service from start to finish and all in a beautiful facility. They listened to comments on the car and dealt with them quickly and efficiently. I would thoroughly recommend Porsche Ontario

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Had a great experience with Austin Day and Porsche Riverside. Austin was very knowledgeable and patient in the process of helping me find the perfect Porsche for me, a CPO 2020 Boxster T! Awesome car. Awesome dealership. And most of all, Austin Day truly made the process one of the best car buying experiences. I HIGHLY recommend dealing with Austin Day / Porsche Riverside!

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Thank you David and Cody for helping me out with my C300. You guys made my service quick and easy. I will definitely be back.

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Awesome job to the whole team at Walters Mercedes. My family has bought several cars there so far and will continue to do so. Service is always on point and never disappoints.

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Rob Owen and Taylor Ferguson could not have been better Ambassadors of Riverside Porsche. Buying a car from out of state can be difficult. They made it easy! Rob sent me a great video of the car and all the details. Taylor followed up. They are still in touch teaching me about the great nuances of the Cayenne.

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Tony from Riverside Porsche was great to work with. He helped to shape my thinking on the best Porsche based on my needs.

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Found a great deal on exactly the car I wanted. This is the second car I have bought from Walters dealership. Everything went smooth. No games and great service. Tony Wasif took very good care of me and I am very happy with the entire car buying process.

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John Shelley was our salesman and he was very courteous and patient with us. We were just looking and end up buying a car :). Thanks for being fair and accommodating.

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Came in to look at Mercedes for my next car, ended up walking away with a brand new 2021 Mercedes! Thank you to Eddy for making my experience easy and smooth! Also thank you to his assistant Ian for answering my questions before I came down!

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Came in to test drive a few vehicles, ended up walking away with a new Mercedes! Thank you Eddy, it was the smoothest buying experience!

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David Pompa had been very helpful with us! He was very attentive and straight forward. His supervisor Morris Gaines was very helpful as well. Ted Schwartz was the fastest finance officer we have ever seen. Thank you all for your assistance! ~ Ramon & Katherine

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I am glad that I live so close to Walter's Mercedes. The people there are so great. Cody is a wonderful advisor and they always take such good care of me.

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Outstanding service, John Shelley made the it a wonderful experience from beginning to end. I would highly recommend this dealership to anyone interested in purchasing a new Mercedes.

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great customer service and courtesy from Charles White, thank you for a wonderful experience in purchasing a new car.

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Rob Owen was a pleasure to work with on my new custom order 2021 Taycan. He’s always available and was very knowledgeable about the car and it’s features. The entire process was seamless and my car arrived earlier than expected!

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Excellent service and product!! Completed the purchase in just one visit! - and i can be quite indecisive sometimes. Icekk Ortiz -sales, had earlier sent me an email with a very detailed video about the car highlighting all its best unique features, so i was already sold before i even got to see the car in person. Very impressive communication skills. Morris Gaines - sales, advised and gave me the best rates both for payments and insurance. This made the whole process easier and faster. Toni Hajji - in finance, finalized all the financial work with helpful guidance. Couldn’t ...

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I had an amazing experience buying my first Porsche! Taylor Ferguson at Porsche Riverside is a great sales person - 5 Stars for Taylor! Thank You!

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David takes care of both my and my wife’s cars with every service. Just got my tires replaced and alignment done. David made sure I got the discount they are running in the tires this month. Great job.

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Great service, fast and friendly. David got me in and out in less than two hours. Car was washed and vacuumed. All round perfect service.

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First time buying a car and it was the best experience. Great people with great customer service. Best place to get a car and not be pressured

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Thanks for another great experience, Cody. Such a solid guy. I will continue to go to Walter's Mercedes-Benz, as long as Cody works there.

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Tony Nguyen was incredibly efficient and attentive during our transaction, which was very short because he was able to deliver the sweetest deal. We had the car we wanted parked our front and paperwork signed within 48 hours of contacting the dealership.

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Dina Backer is the best! Made the process super fast and easy! Straight to the point. Thank you for our CLA 250! We are happy to have been able to work with you!

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Walter's Mercedes-Benz is a very nice place. There are friendly people, and my rep Cody was very informative. I will be coming back to Walter's

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Had bring my car in for a small fix. Everything went smooth and easy. Always a pleasure working with my advisor Joseph. He is always extremely helpful and friendly .

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This is my second Porsche I have purchased and by far the best buying experience. Christian was my sales person and very professional and straight forward. I highly recommend Christian and team at Porsche Ontario.

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It was my first experience at walters Mercedes benz .. Gustavo Acosta help me out with everything all other staff is helpful too

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Nice dealership! Kyle was nice and friendly. He was very helpful and helped me understand the process! Thank you Kyle. Go see Kyle if you need a new car!

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Kyle Routhieaux was very friendly and also answered all my questions about the car, new dealership very friendly and helpful. Will be working with Kyle in the future!!

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My experience at Walter’s Mercedes-Benz of Riverside was amazing. Christian Garcia was awesome. This was my first time ever purchasing a Mercedes Benz, Christian made it so easy he was very helpful, respectful, and courteous, he was very open to questions he was just all-around amazing. He truly made this experience very memorable. He treated us as if we were a part of the Mercedes-Benz family from the very beginning. We gave him our budget and the rest was history. We walked out of there with the car of our dreams and we really appreciate it we are very ...

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Wow, first of all I had an incredible experience at Walters Mercedes Benz, I cannot believe I got the car that I wanted. Words can’t really explain how happy I am… Now I’ll be honest I really didn’t know what to expect however my salesman has to be one of the greatest guys that works there, Kyle Routhieaux was awesome and thorough with me explaining each and every detail so that I could fully understand my purchase. I am so happy that I was blessed to have such a great salesman, thank you Kyle for everything that ...

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Wow, first of all I had an incredible experience at Walters Mercedes Benz, I cannot believe I got the car that I wanted. Words can’t really explain how happy I am… Now I’ll be honest I really didn’t know what to expect however my salesman has to be one of the greatest guys that works there, Kyle Routhieaux was awesome and thorough with me explaining each and every detail so that I could fully understand my purchase. I am so happy that I was blessed to have such a great salesman, thank you Kyle for everything that ...

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Cody Burt took great care of us on an unscheduled battery issue. He not only accommodated the repair, he worked us in to accomplish an upcoming scheduled maintenance during the same visit.

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Porsche Riverside did a thorough job of sharing with me the features and benefits of the Porsche Cayenne I was interested in. I was able to take an extended test drive prior to commitment and this drive cemented my decision to make the purchase. Austin Day, my salesman, did a superb job of exceeding my expectations in support of my purchase. I strongly recommend Austin Day and Porsche Riverside.

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Brandon Monaco was wonderful to work with at Walters Mercedes. Very friendly, professional, and knowledgeable of the services my car needed. I won’t take my Mercedes anywhere else!

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Alfonso Hernandez was my salesperson. He made my wife and I his only priority while I was buying my new car. He made us feel like his family and was patient, attentive and informative. He is knowledgeable about all the cars and communicated with passion and expertise.

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Sherman Sims assisted me in my purchase of a Taycan. I enjoyed my interactions with him - he is friendly and I felt very comfortable with his help and skills in helping me get the car I wanted. I could also easily reach him on his cell afterwards to ask him questions. thank you!

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JB was fantastic, no pressure. He made buying a new car a pleasant experience. He made us feel comfortable the minute we walked on to the lot.

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the people working in walter’s dealership ,are good and very patience to us. especially Eddy Elsayed his always smile and he assisting us a polite and very professional. goodjob eddy. and thank you for mercedez benz my dream will come true and god bless..,,

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Thanx Raul Ayala for ur work ,, it was great experience working with u guys ,,

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Eddy and Justin were fantastic! Kind, helpful, professional, and answered all of my questions (there were ALOT)! Very happy with my purchase! Will refer others to Eddy/this dealership.

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Porsche Riverside is exceptional with their service. Employees are professional and organized. Charles White shows us the features of the Porsche Macan and we are convinced to take the vehicle home. Thank you and we love the Macan.

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I have purchased 4 automobiles from Walter’s Auto Group. Andrew Wagner worked tirelessly to find the car I am currently driving. He will definitely be my first call when I’m ready for my next car.

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Brandon is always very helpful and accommodating. They do their best to get it right the first time. All of the staff that I've ever dealt with is very pleasant.

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This is the 2nd Mercedes we have purchased for our daughter at your dealership. Raul was exceptional and the majority of the reason we went to you and not Palm Springs

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I had to bring in my 2014 Mercedes Benz GLK 350 for service on Wednesday April 7, 2021. On my way to the dealer I noticed or heard this noise coming from what I thought shocks or structs. After the technician looked at it; he found it was the sway bar was loosen. I appreciate them tighten it but I have to admit since then it hasn't driven the same. As usual Austin is kind and friendly. I appreciate his customer service and patience with me. Thank you again Austin.

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Dina was so helpful and knowledgeable! She got me into my dream car! Thank you!!!

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David Barron was very courtesy. He was very professional . He answered all my questions .He knew all about Porsche’s . They finished the work very quick.

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I want to thank Mike Barcelona for his helpfulness when I was having an issue with my new Porsche. Mike has been extremely pleasant to deal with even when I was feeling so frustrated. He is a real asset to this dealership and has a great personality. I am thankful he was there to help me get through the process.

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As always Porsche of Ontario never disappoints with excellent customer service and expeditious work time. David did a great job and I love coming to the dealership

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I had to come in for an inspection on my new car and my service rep was Cody. As always, he is very professional, straightforward and willing to help. I don’t think twice when I have go bring my car in, I know it will be in good hands. Thank-you Cody for always providing an A+ experience!

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I had to come in for an inspection on my new car and my service rep was Cody. As always, he is very professional, straightforward and willing to help. I don’t think twice when I have go bring my car in, I know it will be in good hands. Thank-you Cody for always providing an A+ experience!

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Cory Burt has been helping servicing my SLK and R 350. He is always professional and pleasant to work with. Can’t have better service person to work with than Coty!

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Greeted me promptly and handled all paperwork quickly so I could go on about my day. Car wasn’t ready by the end of the day (was not told it may not be) No problem, they brought my car to me the next day and took the loaner. That is service!

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